FAQ

Once you have created an account, the administrator will activate your company and delivery address within one working day at the latest and send you a confirmation email.

Once your account has been confirmed, you can log in and browse the products. You can place orders as soon as your delivery address has been confirmed.

You can only log in using your ID card, Mobile-ID or Smart-ID if you have added your personal identification number to the registration form.

If you have not done so, please log in using your username and password to add your personal identification number under ‘My Account’.

If you are unable to log in using your username and password, please call our helpline on (+372) 680 6000 or email us at info@aren.ee and we will be happy to help you!

If you have not previously logged in to the new website, you will need to change your password. To do this, click on ‘Forgotten your password?’ in the login window and you will be able to choose a new password.

If, for any reason, this does not work, please call our helpline on (+372) 680 6000 or email us at info@aren.ee and we’ll be happy to help!

If you are a former Ristart customer, you will need to create an account to place an order via our online shop.

Once you have created an account, an administrator will activate your company and delivery address within one working day at the latest and send you a confirmation email.

Once your account has been confirmed, you can log in and browse our products. You can place orders as soon as your delivery address has been confirmed.

If you have noticed an error in your order, please contact our sales assistant immediately by telephone on (+372) 606 6060 or email tellimus@aren.ee on working days between 8.00 and 16.00.

Business customer

• • Contract customers can pay by invoice.
  • Non-contractual customers can pay by prepayment invoice. The goods will be dispatched or can be collected once the invoice has been paid.
  • At our warehouse and Tartu showroom, you can pay on the spot in cash or by card.

Private customer

• • The Aren.ee online shop accepts the following payment methods: Swedbank, SEB Bank, Luminor Bank, COOP Bank, LHV Bank, Citadele, Google & Apple Pay.
  • At our warehouse and Tartu showroom, you can pay in person by cash or card. Contact details and opening hours can be found HERE.

Business customers have two options for receiving their goods:

• • Courier service – price €7 + km

If the order total is over €100 + km, delivery is FREE!

• • Collect in person – FREE

When ordering from the aren.ee online shop as a private customer, you can have your parcel delivered to a parcel locker, by courier to your home, or collect it yourself.

• • DPD parcel locker – €2.49
  • SmartPost parcel locker – €2.49
  • Omniva parcel locker – €4.49
  • DPD courier – €4.99
  • SmartPost courier – €4.99
  • I’ll collect it myself – FREE

We’ll let you know by email when your order is ready for collection. We dispatch goods on working days between 8.00 and 16.00. Contact details can be found HERE.

Business customer:

• • When ordering by courier
    
    • If you place your order on a working day by 14:30, delivery within Tallinn will be on the next working day following your order.
    • If you place your order on a working day by 12.00, delivery outside Tallinn will take place on the next working day following your order.
  • Collecting your order in person

If you place your order on a working day before 12.00, you can collect your goods on the same day. We will notify you by email when your order is ready. Contact details can be found HERE.

Private customer

• • When ordering via a parcel locker or courier

If you place your order before 12:00, your parcel will arrive within 1–3 days.

• • If you collect the goods yourself

We’ll let you know by email when your order is ready, and you can come and collect it. We dispatch goods on working days between 8.00 and 16.00. Contact details can be found HERE.

If you are ordering as a business customer, please click on your name in the top right-hand corner and change your role.

If, for any reason, this doesn’t work, please call our helpline on (+372) 680 6000 or email us at info@aren.ee and we’ll be happy to help!