Shopping Guide

• Register or log in

To place an order, you must create a user account or log in to an existing account. This allows you to:

• view your order history;
• view, add and edit delivery addresses;
• continue with any orders you have in progress;
• add products to your basket.

Please note! Once you have created an account, the administrator will activate it within one working day at the latest and send you a confirmation.

• Select products

Browse the product range and add the products you want to your shopping basket.

• Place your order

Select your preferred delivery address and complete your order. An order confirmation will be sent to you by email.

• Select products

Browse our product range and add the items you want to your basket.

• Place your order

Fill in the required fields and select your preferred delivery and payment methods.

• Pay for your order

Select your preferred payment method and complete your order.

• Contract customers

Payment by invoice

• Non-contractual customers

Payment by advance invoice. Goods will be dispatched or can be collected once the invoice has been paid.

• At our warehouse and Tartu showroom, you can pay on the spot in cash or by card.

• The following payment methods are accepted in the Aren.ee online shop: Swedbank, SEB Bank, Luminor Bank, COOP Bank, LHV Bank, Citadele, Google & Apple Pay.

• At our warehouse and Tartu showroom, you can pay in person by cash or card. Contact details and opening hours can be found HERE.

• Courier service: €7 + km

FREE delivery on orders of €100 or more + km

• • In Tallinn: orders placed on a working day by 14.30 will be delivered the next working day
  • Elsewhere in Estonia: orders placed on working days by 12.00 will be delivered the next working day
• Collect in-store: FREE

We’ll let you know by email when your order is ready for collection. We dispatch goods on working days between 08:00 and 16:00. Contact details can be found HERE.

As a private customer ordering from the aren.ee online shop, you can have your parcel delivered to a parcel locker, by courier to your home, or collect it yourself.

• DPD parcel locker – €2.49
• SmartPost parcel locker – €2.49
• Omniva parcel locker – €4.49
• DPD courier – €4.99
• SmartPost courier – €4.99
• I’ll collect it myself – FREE

• When ordering via a parcel locker or courier

If you place your order before 12:00, your parcel will arrive within 1–3 days.

• If you collect the goods yourself

If you place your order on a working day before 12:00, you can collect your goods on the same day. We’ll let you know by email when your order is ready. We dispatch goods on working days between 8.00 and 16.00. Contact details can be found HERE.

• The customer must notify us of their wish to return the goods within 14 days of receiving them by completing the returns form available HERE and sending it to the email address info@aren.ee. The goods must be returned within 14 days of submitting the notice of withdrawal.
• In order to check the suitability of the goods – that is, their nature, characteristics and functionality – the customer is permitted to examine and try out the goods in the manner normally permitted in a shop. In doing so, care must be taken to ensure that the condition of the goods and their packaging is not impaired.
• The 14-day right of return does not apply to: sealed products which are not suitable for return for health or hygiene reasons, if the packaging has been opened after delivery (e.g. cosmetics, hosiery and underwear)
• The customer shall bear the costs of returning the goods, unless the reason for the return is that the goods do not correspond to the order or are faulty.
• The customer will be refunded for the returned goods immediately, but no later than 14 days after receipt of the notice of withdrawal. In addition to the cost of the returned goods, the costs associated with their delivery will also be refunded.
• The right of withdrawal does not apply if the purchaser is a legal entity.